Welcome to Shrim by Shiv! These Terms & Conditions ("Terms") govern your use of our website www.shrimbyshiv.com (the "Site") and your purchase of any products from us. By accessing our Site or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General

• Shrim by Shiv reserves the right to update, change, or replace any part of these Terms at any time. Changes will be posted on this page, and continued use of the Site after changes constitutes acceptance of the new Terms.

• You must be at least 18 years old, or accessing the Site under the supervision of a parent/guardian, to place an order.

• We reserve the right to refuse service to anyone for any reason at any time.

2. Products

• We deal in spiritual products, including but not limited to puja items, idols, malas, incense, and related accessories.

• We strive to display product images, colours, and descriptions as accurately as possible. However, slight variations may occur due to the handcrafted or natural nature of certain items, screen/display settings, or lighting during photography.

• All products are subject to availability. We reserve the right to discontinue any product at any time.

3. Pricing & Payment

• All prices listed on the Site are in Indian Rupees (INR) unless stated otherwise, and are inclusive of applicable taxes unless mentioned separately.

• We reserve the right to change prices for products at any time without prior notice.

• Payments can be made through the payment methods listed at checkout (UPI, credit/debit cards, net banking, wallets, etc.). All payments are processed through secure, third-party payment gateways.

• In the rare event of a pricing error on the Site, we reserve the right to cancel the order and issue a full refund.

4. Order Acceptance

• Placing an order on our Site constitutes an offer to purchase. We reserve the right to accept or decline any order for reasons including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

• You will receive an order confirmation via email/SMS once your order is placed; this confirms receipt of your order, not acceptance.

5. Shipping & Delivery

• Please refer to our Shipping Policy for details on delivery timelines, charges, and related terms.

6. Returns, Refunds & Cancellations

• Please refer to our Return & Refund Policy for detailed information on returns, exchanges, refunds, and order cancellations.

7. Intellectual Property

• All content on this Site, including text, graphics, logos, images, and product descriptions, is the property of Shrim by Shiv and is protected by applicable copyright and trademark laws.

• You may not reproduce, distribute, modify, or use any content from this Site without our prior written consent.

8. User Conduct

By using our Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws.

• Attempt to gain unauthorized access to any part of the Site, other accounts, or connected systems.

• Post or transmit any harmful, offensive, or fraudulent content.

• Interfere with the proper functioning of the Site.

9. Limitation of Liability

• Shrim by Shiv shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Site, to the maximum extent permitted by law.

• Spiritual and religious products are sold for their intended traditional and devotional use; we make no claims regarding specific outcomes, results, or benefits from their use.

10. Third-Party Links

• Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any linked third-party sites.

11. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of [Your City], India.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

• Email: support@shrimbyshiv.com

• Phone/WhatsApp: +91 [YOUR NUMBER]

• Hours: 10:00 AM – 6:00 PM IST, Monday to Saturday

Sincerely, Team Shrim by Shiv