At Shrim, customer satisfaction is our top priority. We strive to ensure that you are delighted with every purchase of our spiritual products and accessories. However, if you encounter any issues with your order, we offer a simple, transparent, and customer-friendly return and refund process.

Reasons for Returns & Refunds

1. Wrong Product Received

• If you receive a product that is different from what you ordered, we will assist you with a return or exchange.
• Proof Required: An unboxing video is required for verification.

2. Manufacturing Defect

• If the product has a manufacturing defect, we will provide either a replacement or refund, subject to verification.
• Proof Required: A clear video showing the defect is required for verification.

3. Damaged Product

• If your product arrives damaged, please provide an unboxing video within 12 hours of receiving the item. We will review the issue and take appropriate action.

Note: Returns for reasons not mentioned above may be eligible for a refund, subject to approval and applicable deductions for shipping and handling costs.

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Return Process

A) Order Cancellation

• If you wish to cancel your order, please notify us at shrimbyshiv@gmail.com within 12 hours of placing the order.
• Orders involving same-day or fixed-time delivery, such as puja items required for specific dates or special occasions, cannot be cancelled.
• Once an order has been dispatched, cancellation requests cannot be accepted.

B) Product Breakage During Transit

• If your product is broken or damaged during transit, please provide an unboxing video within 12 hours of delivery.
• Send the video and your order details to shrimbyshiv@gmail.com. We will review the issue and assist with an appropriate resolution.

C) Wrong Product Received

• If you receive an incorrect product, contact us immediately through Chat Support or email us at shrimbyshiv@gmail.com.
• The product must be returned unused, along with its original packaging and accessories, within 24 hours of delivery.
• Eligible customers may opt for a refund or exchange, subject to verification.

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Shipping Costs for Returns

Domestic Shipping (India):

Weight	Charge
0–500 gm	₹100
500–999 gm	₹150
1–2 kg	₹250
Above 2 kg	₹250 + ₹125 per additional kg

International Orders:

• Refunds will only cover the eligible product cost. Shipping charges are non-refundable.

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Refund Process

• Once your returned product is successfully received and processed, we will initiate the eligible refund.
• Online Refunds: Refunds typically take 7–10 business days after processing, depending on your bank or payment partner.
• Refunds will only be initiated after the returned product has been received, inspected, and passes our quality check.
• The time taken for the return shipment to reach our warehouse may affect the overall refund timeline.

Note: If there are any discrepancies with your refund, we may request a screenshot of your bank statement for verification. You can send it to shrimbyshiv@gmail.com.

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For any questions or concerns, please contact our customer support team at shrimbyshiv@gmail.com.

Sincerely,
Team Shrim by Shiv